Our regular readers know that we have the leading platform for DSM program data tracking, reporting and analytics in our E2DR® product suite. For the last several months, we have been working on applying those same design principles to meet the compliance tracking and reporting requirements in the environmental area. The result is the just released EnvCTR^TM product.

Now, for some background: companies that operate equipment, such as generators, cooling towers, boilers, etc., which emit specified pollutants, are required to file several reports in order to stay in compliance with the Federal and local permitting requirements for such equipment. For instance, if a company is located in Clark County in Nevada (such as in Las Vegas), then the Title V Permit requirements will apply to what are referred to as stationary emission resources. There are several different items they need to track [such as emissions, fuel consumption, and run-times] and report them in a timely manner to ensure they are in compliance with the Permit issued to them.

An example of required reporting involves tracking equipment run-times over a rolling 12-month period to determine no covered equipment is used beyond what the permit allows that equipment to be used. Running afoul of these limits or failing to track/report in a timely manner, could trigger fines to the tune of tens of thousands of dollars.

Over the last year, we worked closely with a major gaming company, whose facilities are subject to these strict emissions requlations, to develop EnvCTR.  Based on the testing feedback, we refined the product and now, are releasing that for use by other clients who need to meet these requirements.

If your company needs such tracking and reporting, contact us and will be happy to arrange a live demo at your convenience.

Businesses talk about providing excellent customer service, but delivering it consistently and particularly, when under duress is not that easy. That's why I want to use this post to highlight the work of our hosting provider, Cartika Hosting. Our key product offerings are offered on the cloud as SaaS: as a result, we are critically dependent on having 24/7/365 availability of our hosted services.

Last night, during a routine update, access to several sites were knocked out. Our monitoring service immediately alerted us to the issue and we contacted Cartika in the early morning hours when most of our customers were still safely enjoying their well-earned rest. Their tech support staff jumped in and had the issue resolved in matter of minutes. No excuses, no sob stories about lack of staff in the middle of the night, etc: not only did this renew our faith in them as a reliable service provider, it also helped secure our reputation for providing uninterrupted access to our products to our clients.

These kinds of services and those who can provide the top-tier services, especially as more products and services migrate to the cloud, will become all the more important in the future. We for one, are glad that we did our homework when we selected our service provider.